Your Sparkling New Tech Should Provide You With Major Benefits
Your sparkling new tech should provide major benefits – so why are your staff grumbling and avoiding using it? Why has your project stalled at implementation?
You’ve decided to implement new technology. For months the project has been in planning and finally a go-live date is set.
But within a few weeks bugs are crawling out of the woodwork, the team who needed the solution are complaining tasks are more arduous, and within a few months they are finding workarounds or avoiding using it altogether.
So what’s gone wrong?
Let’s take a step back in time and see if any of these scenarios seem familiar:
- Were there deep sighs that yet another system was coming in, but that it didn’t talk to other systems or fit with existing processes?
- Did any of the people actually going to be using the system get provide input into this decision, or was it only made at the top?
- Was the data from the old system properly cleansed before moving over?
- Who turned up to the training, or were they all too busy with BAU? And on and after the go-live date, who was there to make sure users were comfortable and had ongoing support?
When it comes to technology across organisations, not just in financial services, implementation is the stage in the process that is most associated with the success or failure of the project.
In examining some of the reasons for why implementations fail, we can consider how to instead better ensure success:
Strategy and technology – alignment is key
Ensuring that the business and operational strategy all aligns is the first step in this process. Too often, strategies aren’t aligned, or have been created in isolation without proper discussion. Its also worth noting how many times solutions are about to be implemented, but there is no process or standard operating procedure behind it.
Without fully understanding the strategy, the objectives for the technology implementation can’t be fully understood. This can then lead to the wrong technology for the project being selected, and not being fit for purpose against the objectives.
Fail to plan, plan to fail
The plan for how the technology is going to be implemented should be laid out clearly from the start. Frequently, companies work towards the go-live date, but give little thought to the short, medium, and long-term plan following the launch.
Too few plans take into account training requirements, or how new users will receive this training when they start in the department.
Communication let you down
Without good communication, it’s likely to be a fight to get buy-in. Without buy-in, the implementation is doomed to failure.
Organisations don’t take into account the end users of the technology. This leads to the ‘why’ of the project never being disseminated.
This leads to the perception of new technology being forced on them, and breeds resistance. This resistance undermines the project, creating a situation where users are expecting the technology to fail, rather than having an open mind on how it can help them.
The old technology didn’t work properly because the data wasn’t right. But no data clean-up has been carried out before the new technology is implemented. Which means the new system won’t work any better.
There is a vast amount of data available, which technology is frequently implemented to help sift through. However, putting poor data into the system, as well as not keeping the data up to date, will inevitably result in bad data out.
Future-proof or future-ready
In years gone by, products were built to last. It was common for things to last 10 years or more. However, in a marketplace and environment where agility and flexibility are valued, a built-to-last system may not fit the bill.
If the system hasn’t been built to be changed easily, then it’s going to go out of date very quickly. And it’s unlikely that budget will be available for a new system after 1-2 years, when it was designed to last 10 years.
It’s easy to pin-point where technology implementation fails, but far harder to ensure that it’s a success from the outset. However, if the right strategies are in place, and all the planning is carried out, there will always be a greater chance of success.
If you want to find out more about how to manage your implementation get in touch with Stephen or Julian today.